How To Cancel Virgin Media Broadband

If you are a Virgin Media broadband customer and you would like to cancel your services with the company, you can find out how to get in touch with the Virgin Media team to cancel your broadband by reading the helpful guide below. 

If you would like to cancel your broadband early before the contract term is completed (usually, your contract will have a 6,12 or 18 month contract term) you may be subject to cancellation charges. If this is the case you will be informed of these charges before you cancel your broadband services.

Cancel Virgin Media Broadband Via Phone Call

You can get in touch with Virgin Media to cancel your broadband services by first dialling 0345 454 1111. You will hear a list of options for the switchboard, you will need to select the option ‘thinking of leaving virgin media’. You will then be sent through to the Virgin Media cancellation team where you will be able to discuss your cancellation of your broadband services. Once on the phone with the team you will be required to provide to your personal and account information to allow Virgin Media to find your contract. You will then be made aware of any charges you will need to pay before you can cancel your broadband contract. 

Cancel Virgin Media Broadband Via Postal Service

You can also get in touch with Virgin Media regarding cancelling your broadband by post. You first need to write a letter including your personal and account information, any reasons you would like to cancel your broadband contract, your contact information and any other information you feel is necessary to include in your cancellation letter to Virgin Media. You can send your letter to the Virgin Media head office at:

Griffin House

161 Hammersmith Road



W6 8BS