How Do I Contact Hermes?

The contact number for Hermes is available directly from their website at no or lower cost

0844 381 0911

Call Connection, Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before calling.

This website provides hard to find phone numbers as a call connection service, and is not associated with the company.

If you would like to get in touch with Hermes regarding a parcel you’re receiving or sending but you’re unsure where to find their contact information, look no further! You can find the different ways to get in contact with Hermes listed below. 

Contact Hermes Via Phone Call 

If you would like to get in touch with the Hermes customer services department you can do so by dialling the number above. You can call the customer services department regarding a number of issues or inquiries such as if you would like to file a complaint, you would like to find out where your Hermes parcel is, you are having issues with the parcel you have sent, you would like to inquire about an issue you’re having with the Hermes website, you would like to receive a quote for the parcel you would like to send or to speak with the Hermes customer services department regarding another question or issue you’re experiencing. 

Contact Hermes Via Website Email 

Another way to get in touch with the Hermes team is to go to the My Hermes website and selecting the contact us section which you can find the menu at the bottom of the site. Once in the ‘contact us’ section, you will be able to select the appropriate option regarding why you need to contact the Hermes team. You will then be shown options for how to get in touch with Hermes, one of the options will be a link to send Hermes an email via the online contact form. Once you have clicked on this link you will be redirected to a new page where you will need to enter your contact information and then an explanation of the issue or inquiry you would like assistance with. You will receive a reply within the next few working days to the contact details you included in the form. 

Contact Hermes Via Postal Service

If you would prefer to send Hermes a letter to inquire about an issue or question you have. You can do this by writing a letter including your contact and personal details, a description of your inquiry or issue and any relevant information regarding your parcel. You can then send your letter to the Hermes head office at: 

Hermes UK, 

Capitol House, 

1 Capitol Boulevard, 



LS27 OWH, 

United Kingdom.