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The contact number for Civil Aviation Authority is available directly from their website at no or lower cost

0844 381 0908

Call Connection, Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before calling.

This website provides hard to find phone numbers as a call connection service, and is not associated with the company.

If you have unfortunately been affected by the liquidation of Thomas Cook and you’re looking to receive an ATOL refund for the holiday or flights you have purchased with Thomas Cook, you can find out below what you need to do to receive that refund.

About Thomas Cook Collapsing

On 23rd September 2019, Thomas Cook ceased trading. The Civil Aviation Authority and the British government are trying to organise flights back to the UK for the 150,000 British holiday-goers who are now stranded abroad. They will be trying to organise flights from the 23rd September to 6th October. You need to go to the CAA website to provide your personal details to organise your flight home. All flights and holidays have been cancelled.

You will not be given another flight out of the United Kingdom if you have flights or holidays booked with Thomas Cook that were due to depart after the liquidation of the company. It is your own decision whether you would like to book alternative flights and receive a refund for the Thomas Cook flights by claiming to ATOL.

How To Claim With ATOL Via Civil Aviation Authority

You will be able to make a complaint with the CAA ATOL claim scheme. The CAA are setting up a claim service to help those affected by the collapse of Thomas Cook. You will be able to make a claim via ATOL through the CAA with this service, the information of how to do this will be available on the CAA website from the 30th September 2019. Your claim will then be processed and you should receive your refund within 2 months of completig and submitting your claim.

Contacting The Civil Aviation Authority About ATOL Protection

If you have some questions about your ATOL protection such as how to find out how to check you have ATOL protection on your flights or package holidays, how you will receive an ATOL refund, you would like to find out how much of a refund you will receive or you would like to find out more about the ATOL refund service the CAA will be setting up from the 30th of September or any other inquiries regarding ATOL protection you can call the Civil Aviation Authority ATOL protection number using the helpline at the top of this page.

The contact number for Easyjet is available directly from their website at no or lower cost

0844 381 0912

Call Connection, Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before calling.

This website provides hard to find phone numbers as a call connection service, and is not associated with the company.

If you are looking to book next year’s summer holiday with Easyjet but you’re unsure when Easyjet will be releasing their flight schedule and package deals, you can find out everything you need to know below. 

Summer 2020 Easyjet Flight Schedule 

Easyjet will be releasing their flight schedule for summer 2020 on the 19th September 2019. Their summer dates are 29th March – 30th August 2020. Once the flight schedule has been released you will be able to view and book your flights to locations around the world using their website. If you’re looking to purchase a package deal for your hotel and flights you can do so from November onwards as this is when the package deals will be released on the Easyjet website. 

Winter 2020 Easyjet Flight Schedule 

If you’re looking to book a winter trip with Easyjet for 2020 you will have to wait until around March for the flight schedule to be released. You may have to wait a little longer for package deals as they should be released around May, keep your eye out on their website for the release date of their Winter holiday packages. 

If you would like to book a trip now, you’re currently able to book flights and packages up to 28th March 2020. If you’re looking to book to go away the week of the 28th and you would like to come back after the 28th you must wait for the summer 2020 release as you will not be able to book your flight back online until after the 19th September. 

Contact Easyjet 

If you would like to get in touch with Easyjet regarding your flights or their flight schedule or package deals for 2020 you can call the team. You can call the number above if you would like to discuss booking a flight to a country before 28th March 2020 and coming back after 28th March 2020 before the flight schedule has been released on the 19th September, you would like to find out more about the release of the flight schedule, you would like to find out the release date of winter 2020 flights or package deals, you would like to find out more about package deals, you would like to know if there will be winter 2020 package deals or if you have some alternative inquiries regarding flight releases from Easyjet. 

If you are a Virgin Media broadband customer and you would like to cancel your services with the company, you can find out how to get in touch with the Virgin Media team to cancel your broadband by reading the helpful guide below. 

If you would like to cancel your broadband early before the contract term is completed (usually, your contract will have a 6,12 or 18 month contract term) you may be subject to cancellation charges. If this is the case you will be informed of these charges before you cancel your broadband services.

Cancel Virgin Media Broadband Via Phone Call

You can get in touch with Virgin Media to cancel your broadband services by first dialling 0345 454 1111. You will hear a list of options for the switchboard, you will need to select the option ‘thinking of leaving virgin media’. You will then be sent through to the Virgin Media cancellation team where you will be able to discuss your cancellation of your broadband services. Once on the phone with the team you will be required to provide to your personal and account information to allow Virgin Media to find your contract. You will then be made aware of any charges you will need to pay before you can cancel your broadband contract. 

Cancel Virgin Media Broadband Via Postal Service

You can also get in touch with Virgin Media regarding cancelling your broadband by post. You first need to write a letter including your personal and account information, any reasons you would like to cancel your broadband contract, your contact information and any other information you feel is necessary to include in your cancellation letter to Virgin Media. You can send your letter to the Virgin Media head office at:

Griffin House

161 Hammersmith Road

Hammersmith

London 

W6 8BS

If you have booked a holiday or flight with TUI and you’re wondering whether you need to worry about hand luggage allowance you can find out below whether your hand luggage bag will be weighed and how much allowance you will have. 

TUI Hand Luggage Allowance 

The hand luggage allowance for a package holiday is a bag with the dimensions of 55x40x20cm that weighs up to 10kg per person, this does not include infants. If you are bringing items on the plane such as a handbag, laptop and anything you have bought inside the airport, they will all need to fit inside of your hand luggage and weigh less than 10kg before you board the plane. You will need to be able to lift your hand luggage into the overhead compartment yourself. Trunki cases can be classed as hand luggage as long as they don’t weigh more than 10kg. 

If you have a flight only ticket the dimensions and weight for hand luggage is the same at 55x40x20cm and 10kg. You are allocated one hand luggage item per plane ticket. You will also be required to put laptops, handbags and items bought inside the airport into your hand luggage before boarding the plane and it must not weigh more than 10kg. You will also need to be able to lift your own hand luggage into the overhead compartment. 

Do TUI Weigh Hand Luggage

When you are checking your hold baggage at the TUI desk in the airport, your hand luggage will not usually be weighed with these bags. This is because you may add extra weight into the bag once you have went through duty free. You will have the chance to make sure your bag fits the measurements at this counter as they offer a measuring box that you should be able to slide your bag in and out of. Once you are boarding the plane, a member of TUI staff may weigh your bag to ensure it is below the 10kg allowance. If your bag is over the 10kg allowance you will be required to pay for extra allowance. It is important to make sure you don’t go over the allowance as this may slow down the boarding of your plane. 

The contact number for Hermes is available directly from their website at no or lower cost

0844 381 0911

Call Connection, Calls cost 7p per minute plus your standard network charge.

Please ensure you have the bill payers permission before calling.

This website provides hard to find phone numbers as a call connection service, and is not associated with the company.

If you would like to get in touch with Hermes regarding a parcel you’re receiving or sending but you’re unsure where to find their contact information, look no further! You can find the different ways to get in contact with Hermes listed below. 

Contact Hermes Via Phone Call 

If you would like to get in touch with the Hermes customer services department you can do so by dialling the number above. You can call the customer services department regarding a number of issues or inquiries such as if you would like to file a complaint, you would like to find out where your Hermes parcel is, you are having issues with the parcel you have sent, you would like to inquire about an issue you’re having with the Hermes website, you would like to receive a quote for the parcel you would like to send or to speak with the Hermes customer services department regarding another question or issue you’re experiencing. 

Contact Hermes Via Website Email 

Another way to get in touch with the Hermes team is to go to the My Hermes website and selecting the contact us section which you can find the menu at the bottom of the site. Once in the ‘contact us’ section, you will be able to select the appropriate option regarding why you need to contact the Hermes team. You will then be shown options for how to get in touch with Hermes, one of the options will be a link to send Hermes an email via the online contact form. Once you have clicked on this link you will be redirected to a new page where you will need to enter your contact information and then an explanation of the issue or inquiry you would like assistance with. You will receive a reply within the next few working days to the contact details you included in the form. 

Contact Hermes Via Postal Service

If you would prefer to send Hermes a letter to inquire about an issue or question you have. You can do this by writing a letter including your contact and personal details, a description of your inquiry or issue and any relevant information regarding your parcel. You can then send your letter to the Hermes head office at: 

Hermes UK, 

Capitol House, 

1 Capitol Boulevard, 

Morley, 

Leeds, 

LS27 OWH, 

United Kingdom.

Realizing that a chunk of your own hard-earned money is gone is gutting enough. But many victims of fraud whose money was stolen were unable to recover it from their bank, as well. Some banks refuse to refund customers because they see the fraud as being a result of the customer’s own negligence. In some cases, if a customer was genuinely careless with their banking details, it might warrant this decision. For the most part, banks denying refunds to victims of fraud and blaming it on them is incredibly unfair. Luckily, the rules are changing.

Financial Ombudsman Introduces New Standards

Independent expert on fraud, Richard Emery, has been campaigning against the “grossly negligent” reason for banks refusing refunds. The Financial Ombudsman is finally listening, and they will no longer accept this excuse so easily. This Ombudsman service agrees that the sophistication of fraudsters needs to be taken into consideration. These days, scams are evolving fast. Scammers utilize technology to dupe victims into believing that they really are communicating with their bank. They can fake the caller ID or insert text messages and e-mails to look like they came from the authentic number or address. The bar for what they consider “gross negligence” needs to be much higher. Banks can’t just blame the customer.

What does this mean for fraud victims?

Anyone whose bank denied them a refund for fraudulent transactions should contact the bank to make another claim. They should get in touch with the Ombudsman to complain, as they can investigate the individual case without prejudice. The Financial Ombudsman will not accept a bank’s denial of liability due to “gross negligence” on the customer’s part. They will only accept this decision if the customer truly was negligent. For example, if you got a sketchy e-mail from someone claiming to be your plumber and you sent them money, then you would be at fault for not checking. Or if you don’t properly protect your banking details, fraud could be a result of you not being careful. Banks will not have to refund every victim.

What are my rights when it comes to bank fraud?

If scammers target you and steal your money, you need to contact your bank as soon as you notice the fraudulent transactions. Banking regulations mean that customers can claim a refund from their bank for any payment that they did not authorize to leave their bank account. If a fraudster empties your bank account, clearly you did not authorize this, so you should be able to claim a refund for it. The bank must also refund extra charges or interest on the unauthorized transaction. They should only be able to refuse the refund if they can definitively prove that you authorized the payment, or that you were actually at fault. The bank cannot help you if you report fraud more than 12 months after payments were taken.

Drugstore chain Superdrug has made a leap into the telecoms industry with the launch of its first mobile phone network, in partnership with Three. Superdrug has over 800 stores throughout the country.

The Superdrug network will initially focus on offering a SIM-only deal costing £10 a month, putting the network in direct competition with other larger networks such as Vodafone and EE. However, there is a catch. In order to take advantage of the SIM-only deal, you must hold a Superdrug Health and Beautycard, which is part of the Superdrug loyalty scheme. The good news is that it is free and straightforward to become a member of the loyalty scheme – all you have to do is pick up a card in-store and register it online.

What do you get from the new SIM-only deal?

In exchange for £10 a month, you will get unlimited calls and texts, plus 4GB of data. The deal rolls monthly, so you’re not tied into an excessive 24-month contract and you can change handsets whenever you like. If you have any data leftover at the end of the month, it will be added on to next month’s data. If you love streaming things on your phone and you think that you’ll need more data, you can add an extra 1GB for £2, 2GB for £3 or £5 for an extra 4GB.

Customers will get the same coverage as they would from using the Three network, as the Superdrug network piggybacks off Three. Superdrug will not be mentioned in the answerphone message and the SIM card will be branded as a normal SIM card.

The reward for Signing Up

Customers are being offered an additional perk when they sign up. They can get double points on spending within the store and the first month’s cost of the plan will be given back to them in points.

Is it worth it?

Superdrug’s plan isn’t necessarily the cheapest deal on the market but it does offer good value for money. It is currently priced better than GiffGaff who have a SIM-only deal of 3GB for £10 a month. The data rollover may come in handy if you find yourself with data left over on a regular basis. If you regularly shop at Superdrug, the double points incentive may draw you to the deal. Ultimately, you should decide if the deal is for you by looking at how much you use your phone, and for what. If you’re always connected to wifi – at home and at work – you might not need much data. If you have a long commute, you might need a lot of data.

Would you consider switching to the Superdrug network?

Some big changes are afoot for the John Lewis Partnership. The group owns both the John Lewis chain of department stores and the Waitrose chain of supermarkets. These brands do not seem to be escaping the struggles that have been striking down major high street stores. Earlier this year Toys R Us closed down for good, while popular retailers like Marks & Spencer and New Look are closing stores to reduce losses. The John Lewis Partnership is currently in the news over concerns for their 2018 profits. What action will they be taking?

High Street Crisis Hits John Lewis

The John Lewis Partnership is warning that its profits for the first half of the year are likely to be close to zero. Compare this to the £26.6 million they made in the first half of 2017 and you can definitely see the cause for concern. The apparent reason behind this heavy drop is over-investment. Considering the uncertainty and instability in the market, there is no way of knowing what will happen in the second half of the year. They plan to continue investing at least £400 million a year to improve the brand. While they expect Waitrose to have better profits, the Partnership will be closing 5 stores. Four Little Waitrose stores will go to the Co-Op (one in London, one in Birmingham, and two in Manchester). The Waitrose supermarket on Camden High Street in London will become an Aldi. No John Lewis stores will be closing.

John Lewis & Partners

The Chair of the John Lewis Partnership, Sir Charlie Mayfield, emphasizes that this is not just a glitch. Retailers are suffering under Brexit-fuelled inflation problems, and the only solution to dropping profits is long-term change. This is apparently a generational shift which needs to address changes in the market. John Lewis will invest in differentiation rather than scale. So they won’t expand shops, but they will focus on making the brand more unique. Part of this project involves renaming the stores to John Lewis & Partners and Waitrose & Partners. The 84,000 staff at the John Lewis Partnership are the “partners” who own the brand. Placing importance on the partners will separate them from other retailers. They aim to expand services and experiences, even changing their colours to black & white.

What Else is New at John Lewis?

In the near future, John Lewis will focus on its own-brand products. They hope to expand unique services like personal shopping, which is already available in a few stores. In-store advice specialists, women’s fashion, health and wellbeing, and home and financial services are likely future investments for both John Lewis and Waitrose. John Lewis has recently been trialling a buy-back scheme for old clothes to reduce landfill waste. This could attract customers back to the brand, since they will be able to get vouchers for trading in old John Lewis clothes. These returned old items will be mended or recycled and eventually resold. Customers don’t even have to go to a store. They will use an app to calculate the worth of their own clothes, then once they have £50 worth they can book a courier collection. They will then receive an e-voucher on the app. This could be very popular when it goes public.

The bank TSB was plagued with complaints about a data breach after an error in its online banking system meant that customers could not access their account on Sunday night and Monday morning. Customers also complained that they could see other customer’s account information through the banking app instead of their own.

The data issue came to light after TSB announced that they were planning to do some maintenance and upgrade work. The technical team had pre-warned customers that some services would be unavailable from 4pm on Friday to 6pm on Sunday, but some angry customers found that their issues fell outside of the timeframe. One customer spoke to the BBC and informed them that he had accessed his account, only to find that £13,000 had been credited to his account, when he was previously in his overdraft.

TSB released a statement on Monday following the uproar, stating that there were still ‘intermittent issues’ with the app that they were working on, adding that their tech team was working hard to get the issues resolved as soon as possible.

It was the social media team for TSB who were faced with the majority of the complaints. One customer tweeted that he had access to £20,000 from someone else’s account, and he had been on hold on the phone for 45 minutes, adding that it was a ‘massive’ breach of data protection.

It is understood that the technical issues were due to TSB switching to a new online banking platform. Until the weekend, TSB had rented a platform from its former owner, Lloyds Banking Group. When the rental agreement expired, they moved customers to a new platform and it was here that they experienced teething problems with the service.

It is expected that the issue has now been resolved by TSB, with customers able to access their account via online banking without any difficulty. However, one customer reported that he was still having issues on Tuesday, including being unable to make payments.