Lloyds TSB is a London-based retail bank, operating under the name Lloyds Bank in the UK. It has branches across England and Wales, and has traditionally been considered one of the “Big Four” UK banks. Alongside Barclays, HSBC and the Royal Bank of Scotland Group, Lloyds dominates the UK’s banking scene and can therefore provide exceptional value to its customers.
However, it may be necessary to complain against Lloyds for a variety of reasons, such as an excessive account charge, an unexpected bill or fee, a lack of proper communication or a serious mishandling of a contract you made with them or an investment you facilitated through them. If you need to make a complaint against Lloyds, the fastest, easiest and most direct way to do so is through their dedicated complaints line, 0844 826 8067.
This contact number can be reached any time of day, any day of the year – it’s open 24/7. If you need to call at 4am on Christmas day, Lloyds is there to listen to your problem. They are specially trained to handle customer complaints effectively and manage any problems you may be having with care and attention to what you need – they can also provide any information you need or, if necessary, pass you up through the ranks to more senior staff at the head office who can resolve your complaint to your satisfaction.
A Few Useful Lloyds Contact Numbers:
|Head Office Contact||0844 826 8067|
|Customer Services Contact||0844 826 8067|
|Complaints Service||0844 826 8067|
Lloyds Complaints Line Opening Hours
|Head Office||Lines Open 24 hours a day, 7 days a week|
Lloyds Head Office Postal Address
|Head Office||Lloyds Bank Head Office
25 Gresham Street
Lloyds PPI Complaints
If you have been mis-sold PPI by Lloyds, you are entitled to compensation. First, call the Lloyds complaints line on 0844 826 8067 to make a formal complaint against the bank. If they fail to provide the compensation you feel you are entitled to, you can retain a lawyer specialising in PPI compensation claims, which will not be hard to find. It is possible that they’ve cold-called you three times while you were reading this piece, and if not, there is probably one hiding in your house, waiting to jump out and try to help you make a claim about PPI. All jokes aside, just call them, they’re everywhere.
Lloyds Bank Complaints Procedure
The complaints procedure for Lloyds is as straightforward as possible while still allowing for full acknowledgement of the problem and detail acquisition – this way you can make a complaint effectively and in a short space of time while still ensuring it will be resolved and you will be contacted.
First, your details will be taken to ensure that you can be notified about the complaint’s progress and to narrow down your case, ensuring the right problem is tackled. The complaint will be recorded, and porogress will begin on resolving it, which may take between one and three weeks to finalise. Since the complaints department is conveniently within the head office, any operative at any level of Lloyds’ structure will be able to work on your complaint and resolve it satisfactorily.
Lloyds Car Insurance Complaints
If you have bought car insurance from Lloyds, you may have to register a complaint if:
- Your no-claims bonus stops unexpectedly
- Your premium increases or fails to decrease when it should
- You rare involved in an accident and your insurance doesn’t pay out as it should
- You are denied the ability to switch provider
- Your car insurance correspondent becomes unresponsive and does not provide information you need
To register this complaint, call the standard Lloyds complaints line on 0844 826 8067 at any time of the day or night and notify them that you are complainign about car insurance specifically. After that, the complaints procedure is the same as that outlined above.
Lloyds Bank Complaints Email
As we noted already, the fastest, least stressful and most direct way to contact Lloyds to make a complaint is on their dedicated complaitns hotline, 0844 826 8067. This line is a direct link to the Lloyds complaints department staff, all of whom are trained to manage customer complaints to a high level and who can resolve any issue you may be having, either by tackling it themselves or passing it up to more senior head office staff.
However, we understand that it isn’t always possible to call in a complaint, in which case you’ll need to use alternative methods to get your point across. The Lloyds email address is one such option, and can be contacted by going to their official website (this isn’t it) and selecting “contact” in the tabs. You will then be taken to a page of contact details, including the head office email address.
Lloyds Complaints Department
The Lloyds complaints department is a separate department within the head office for Lloyds in London. The offices of this department are staffed with personnel whos only job is management of complaints and satisfactory complaints resolution, so they are able to respond to the vast majority of customer issues in a satisfactory manner.
As the Lloyds complaints department is a semi-autonomous branch of the head office, it has the ability to work with considerable flexibility and authority, while still being able to fall back on the seniority and authority of the head office to ensure good results. If a complaint is too much for them to handle, it is as simple as passing it to the other executive head office staff, who will quickly eliminate the problem.
Lloyds Online Banking
Lloyds online banking is a service allowing you to manage all your accounts, funds transfers, payments and direct debits from anywhere – so long as it has an internet connection. At any time of the day or night, you can log on and check your accounts, make transfers, set up payments or cancel direct debits, whenever you want!
To set it up, just call them and ask!
Lloyds Business Banking
Lloyds don’t just provide personal curreent accounts, savings accounts, ISAs, loans, mortgages, investment management, insurance and overdraft services – far from it! They also offer business and corporate banking.
As a universal bank, Lloyds operates across the entire spectrum of financial services, making them uniquely able to offer their services to businesses and entrepreneurs. To set up your business banking accounts with Lloyds, just call them or wander into your local bank, let them know what you’re after, and you’ll be charging things to the company card in no time.
Lloyds Bank Accounts
Lloyds bank accounts are versatile, adaptable bank accounts that can change with your requirements – do you need a business account? A savings account or ISA? A personal current account or an investment management account? Lloyds can set you up.