Hermes is one of the most commonly used couriers in the UK. Whether you are sending or receiving parcels, you can use myHermes. They offer courier collection or ParcelShop drop-offs across the country. Read this guide on how to send a parcel with Hermes to learn what to do. You can follow our guide on how to complain to Hermes if you experience an issue.
A Summary of How to Send Parcels with Hermes
- Go online to the myHermes website and enter your information to get a quote. You will need to provide the postcode you are sending the parcel from and the delivery postcode. It also requires the weight of the parcel in kg.
- You will then have to explain what the contents of your parcel are and what their value is. At this stage, you can also add a parcel reference which will appear in your order history and on the label for the parcel.
- Then you must choose the cover level for the parcel in case it gets lost or damaged in transit. The options will depend on the value of the contents and whether or not you want a guaranteed signature for delivery.
- Next, you need to provide the details of the recipient. You can specify a safe place to leave the parcel or other delivery instructions.
- You must create a myHermes account if you do not already have one, or log into an existing account if you have not done so yet.
- Finally, select the method that you want to send the parcel by. You can choose a courier collection from a specific address or choose to drop it off at a myHermes Parcel Shop yourself. Simply make the payment for the delivery and print off your label to attach to the parcel. Then either wait for the collection or take it to a shop.
How to Package a Parcel for Hermes Delivery
No matter how far your parcel is travelling, the best way to ensure that it arrives in perfect condition is to package it properly. Hermes advises anyone sending a parcel to use high-quality and secure packaging. This includes Jiffy bags for smaller items or strong cardboard, tape, and strapping for larger ones. You should also use dividers or cushioning (such as bubble-wrap, foam, or shredded paper) to prevent items from moving around inside the parcel. Always remove all of the old labels and stickers if you are re-using packaging from another parcel. Don’t re-use damaged packaging or use unsuitable packaging like fabric.
What can you NOT send in a parcel with Hermes?
Due to legal restrictions, there are some items which Hermes refuses to transport through their delivery network. This includes toxic substances, liquids, sharp objects, weapons, and more. In addition, there are some items which Hermes will not cover for compensation in the event of loss or damage. If you send any china, glass, valuable jewellery, or documents, then you are doing so at your own risk. You can view a full list of prohibited items and non-compensation items on the Hermes website. Always check before trying to send a parcel.
Hermes Parcel Prices and Sizes
In order for your parcel to be delivered with Hermes, it must meet their size requirements. There are limitations on the size of parcels which you need to be aware of. The maximum length is 1.2m and the maximum weight is 15kg. There is also a maximum volume, which is 245cm. You can check if your parcel dimensions are within the Hermes guidelines here. It is the weight of the parcel which determines the price of postage. It will also cost more if you book a courier collection than if you drop it off at a ParcelShop. You may also choose to pay more for additional cover for accidental damage or loss. See the list of Hermes prices here.
How to Pay and Print Instore at a Hermes ParcelShop
Selected ParcelShops offer a service where you can choose to print your label and pay at the location. You can search for Hermes ParcelShop locations here. This easy self-service process makes things much faster and even more convenient. You just enter the delivery address and name of the recipient and pay with a debit or credit card. Unfortunately, it is not possible to pay with cash this way. It will also ask you to enter your e-mail address so that Hermes can send you a receipt and tracking details. The machine will then print a self-adhesive label which you must stick on your parcel before giving it to the cashier. You don’t need a myHermes account to use this service, but you do still need a valid e-mail address. It could take up to 3 hours for your parcel to appear in the system for you to be able to track.