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If you have recently travelled with Easyjet and you have had a negative experience, you can find out how to complain by reading the handy guide below. You can also claim compensation for expenses or cancelled, delayed or diverted flights.
Call Easyjet To Complain
The best way to complain to Easyjet is to call their complaints number. You can call the complaints number on 0844 381 0912. Once on the phone to complaints team, you need to mention any important information such as flight number, booking reference, date of your flight, where you were travelling to and from as well as any information about why you’re complaining including employee names and terminals etc. The staff member should be able to file the complaint and offer some compensation in the form of a refund or as a voucher. You can also ask to take the complaint further by calling the number and requesting to be transferred to the head office customer service team.
Email Easyjet To Complain
You can send Easyjet a complaint email if you would prefer to. You need to include all off the information mentioned above to make sure the complaint process is not lengthy. Mention any important information that you think may be important to mention to the Easyjet complaint team. You can send the email to the Easyjet email address to email@example.com. You should receive a reply within 10 working days, if not you may need to use another form of contact to escalate the complaint.
Write To Easyjet To Complain
If you have called the Easyjet complaint number and you’re still not happy about the compensation or response you have received regarding your complaint, you can send a letter to the Easyjet head office to escalate the complaint. You need to include all flight information including booking reference and flight number, along with flight information, complaint information, personal information and passenger information. You can send the complaint letter to the Easyjet head office:
Easyjet Head Office
Airport Approach Road
If you’re complaining about your flight being delayed, cancelled or you being denied boarding onto the plane and it was Easyjet’s fault you can fill out a EU261 compensation form to receive some compensation for the issues you experienced whilst trying to fly with Easyjet. You just need to enter some information into the Easyjet website such as booking reference, flight number, date of flight, the reason for claim, departure airport, arrival airport, some personal details, some payment details and your passenger details.
Claim For Expenses Compensation
If you had to pay for some expenses due to your Easyjet flight being delayed, diverted or cancelled. You need to complete the online expenses claim form to receive the compensation from Easyjet. You need to make sure you have the receipts for the claim you would like to make. You will need to enter your booking reference, flight number, date of flight, the reason for claim, departure airport, arrival airport, personal details, payment details, passenger details, expense type, the currency of expense, the amount you would like to claim and upload a pdf or photograph of the receipts you’re claiming for.