If you’ve had a disappointing experience or bought low-quality items from Debenhams you may wish to make a complaint to their head office team. Here’s how to complain to Debenhams, and get your issue resolved quickly and effectively.
Complain to Debenhams by phone
Calling Debenhams with your complaint is the easiest and quickest way to get a response from them. You can phone them on the number 0843 557 3408 where their trained advisors will aim to resolve your complaint there and then.
In the event that your complaint can’t be resolved whilst you’re on the phone with them, they will agree upon a resolution process and let you know the timeframe it’s likely to happen within when you’re on the phone to them.
Debenhams Complaints Email
If you wish to email Debenhams with your complaint, you can do so by sending details of the complaint to the following address: firstname.lastname@example.org. When you email this contact it’s best to provide as much detail as possible regarding the complaint, what you’d like to happen as an outcome, as well as supporting images if you have them.
Complain to Debenhams by post
The slowest way to get in touch with Debenhams regarding a complaint is by writing to them and sending the letter via the post. However, it’s still a viable option and Debenhams will respond to complaints done in this manner.
You can send your complaint to the following address:
Debenhams Customer Services, 4th Floor, 10 Brock Street, Regents Place, London, NW1 3FG.
Escalating a Debenhams Complaint
If you’re not satisfied with the response given from Debenhams regarding your complaint, you are able to seek independent advice. You can do this through your local Citizens Advice.
It’s also possible to use the RetailADR which is a complaints body that is trained to deal with consumer complaints, the independent advice given is typically done free of charge.