Cancelling an Easyjet flight is easy, but because it is a low-budget airline, their bookings are usually non-refundable. Read the guide below to find out how to cancel your Easyjet flight.
Easyjet Flight Cancellation Policy
Easyjet will only allow you to cancel your flight within 24 hours of making the booking. They will issue a refund for the cost of the booking, minus an administration fee. It costs £32 to cancel an Easyjet flight through the call centre or £27 to cancel an Easyjet flight online with your own account. After 24 hours have passed, your Easyjet flight will be non-refundable. You can still cancel it if you choose, but you will not get any money back. It might be more cost-effective for you to amend your Easyjet flight instead. You would still have to pay for any differences in flight costs and also pay an amendment fee. This fee will vary from £17 to £52, depending on the booking changes you want to make and how many days are left.
How to Cancel Your Easyjet Flight Online
The cheapest and fastest way to cancel an Easyjet flight is to do it yourself online. Simply log into your account on the Easyjet website and click to manage your booking. Only the lead booker can make changes to the booking, so you will need their details to log in. If the option to cancel is not available, then send an e-mail to firstname.lastname@example.org with the details of your flight booking. If the cancellation is time-sensitive, it would be faster to call Easyjet. It could take several days for Easyjet to read and respond to your e-mail. If there are less than 7 days left before departure or if you still have an outstanding balance, you must call to speak to Easyjet customer services to sort out the arrangements anyway.
How to Cancel Your Easyjet Flight by Telephone
To cancel an Easyjet flight over the phone, call Easyjet on 0844 248 3693. This will allow you to speak to a person at Easyjet about your booking. First you will have to wait through pre-recorded messages from Easyjet. Then press 1 to “change, cancel, or make a booking” when given the list of options. When you get through to Easyjet, provide your booking reference number and the details of the flight and passengers. Again, you have to be the lead booker and the person paying for the booking in order to amend it. The Easyjet adviser should be able to tell you the current cost of cancellation or amendment. You can then provide your payment details over the phone if you are agreeing to proceed and pay the given prices.
How to Complain About Cancelling an Easyjet Flight
If you experience any problems regarding your Easyjet flight cancellation, contact Easyjet as soon as possible. You can do this over the phone or online using the contact number or the e-mail address provided above. Otherwise, you can try to raise a complaint on Twitter or start a live chat. Assistance should be available this way between 8am and 8pm every day. Alternatively, you can send a letter to the Easyjet UK head office at easyJet Airline Company Limited, Hangar 89, London Luton Airport, Luton, Bedfordshire, LU2 9PF. Remember to include copies of evidence (such as doctor’s notes or death certificates) if you are trying to claim a refund for cancelling due to extraordinary or unexpected circumstances such as an illness.