How To Complain To Virgin Mobile

how to complain to virgin mobile

0843 557 3865

Virgin Mobile is the mobile telecoms branch of Virgin Media, Virgin Mobile was founded in the UK in 1999. Virgin Mobile now operates all over the world and currently has around 1,700 employees. Virgin Media has 5.9 million broadband, home telephone and video customers and 3.1 million mobile phone customers.

Call To Complain To The Virgin Mobile Team

You can call the Virgin Mobile team by dialling 0843 557 3865. You can call the Virgin Mobile team to file a complaint about any issue you have experienced with your Virgin Mobile services whether that is billing, an employee, issues with your phone service or any other issue you wish to file a complaint about. You will need to provide your personal and account information to allow the team member to find your account and submit your complaint. You will need to detail the reasons for your complaint including any other information you think is necessary.

Email Your Complaint To Virgin Mobile

You can complain to Virgin Mobile by emailing their customer services team. You need to write an email that includes some personal and account information to allow the Virgin Mobile team to identify your account and allow you to file your complaint. You then need to detail what the issues you have experienced are and why you would like to file a complaint. You can attach any media you have that would aid your complaint. You can include any employee names and other important details that affected the reason you would like to file a complaint. You can complain about a variety of issues via email including issues with mobile signal, issues with the mobile device working, issues with billing or employees. You can send your email to the Virgin Mobile complaint team on contactus@virgin.com.

Write a Letter of Complaint To Virgin Mobile

If you would prefer to file a complaint with Virgin Mobile by writing a letter you can do so by writing a letter with all of the relevant information included. You need to start by including all of your personal and account information that is relevant this includes your address as well as a contact email and number. You then need to explain what issue you have been experiencing with your Virgin Mobile account or device that you wish to file a complaint about. You can mention any details you feel are important such as employee names or dates and times that are important for your complaint. You can also print off any photographs you have that aid your complaint. You can send your complaint to the Virgin Mobile customer services PO Box by addressing it to:

PO Box 333
Matrix Court
Swansea
SA7 9ZJ

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