TalkTalk is a British telecom, internet, and television provider. TalkTalk was founded in 2003 as a subsidiary of the Carphone Warehouse but split to become its own company 7 years later in 2010. If you are unhappy with the services you’re provided by TalkTalk you can read the guide below to find out how to complain about TalkTalk.
Call TalkTalk to Complain
The easiest way to file a complaint about TalkTalk is to call the complaints number on 0843 557 3768. Once on the phone, you will be able to speak with a member of the complaints team, you will need to explain what it is you wish to file a complaint about whether that is a service they’re providing you with, customer service you have recently received or another issue you have experienced with the company. You will then need to provide some personal and account information to allow the team member to file the complaint. You should receive an update regarding the complaint within a week via phone call, letter or email whichever option you selected when filing the complaint.
Email to Complain to TalkTalk
If you would prefer to email TalkTalk about your complaint you can do so by writing an email including a description of the issue you wish to file a complaint about, some personal and account information and any details you think would help the complaint such as dates, times, employee names or other details. You can also attach any media files you have that would aid your application. You then need to send your complaint to firstname.lastname@example.org you should receive a reply within a week.
Send a Letter to Complain to TalkTalk
You can also send a letter of complaint to TalkTalk if you wish to file a serious complaint about the company. You will need to include the description of the problem you have experienced, any details such as employee names, some personal and account information, as well as anything else you feel, would be helpful for your complaint. You then need to send it to the address listed below and you should receive a reply within 2 weeks via post if you wish to receive a reply via another form of contact make sure you include this in your letter.
TalkTalk Head Office
11 Evesham Street